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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirementsmay relate to: | applicable commonwealth, state and territory legislation which affects investigative work such as:Insurance Contracts Actworkplace safetyenvironmental issuesequal employment opportunityindustrial relationsanti-discrimination and diversityAustralian standards and quality assurance authority to conduct investigationaward and enterprise agreementsevidence collectionfreedom of informationlicensing arrangements and certification requirementsprivacy requirementsrelevant industry codes of practice restrictions in the use of recording devices. |
Assignment instructions may include: | assignment purpose and objectiveassignment tasks and procedures assignment timeframeclient informationmethods of interviewreporting and documentation requirementsresource and equipment allocations. |
Background materialmay include: | client instructionsfile notesrecords of previous interviewsreportsresults of preliminary inquiries. |
Relevant personsmay include: | client counsellorindustry or government representativesinvestigative specialistmedical staffpolicesecurity personnelsupervisor. |
Business equipment and technology may include: | calculatorsfacsimile machinesstandard commercial computer software and hardwaretelephones. |
Resources may include: | calculatorsfacilitiesfinanceinformation information technologyinterpreterpersonnelspecialist services and supporttimetransport. |
Manufacturer's instructionsmay be found in: | equipment specificationsoperator's manualplans and diagramsprinted instruction leafletswarranty documents. |
Communication skillsmay include: | accepting and listening to responsesactive listeningcomprehensiondisplaying objectivity and impartialityfrank and fair questioning negotiationnote-takingpositive body languagereading accuratelyspeaking clearlysummarisingwriting. |
Interpersonal techniquesmay include: | active listeningbeing respectful and non-discriminatory to otherscontrol of tone of voice and body languagedemonstrating flexibility and willingness to negotiateinterpreting non-verbal and verbal messagesmaintaining professionalismproviding and receiving constructive feedbackquestioning to clarify and confirm understandingtwo-way communicationuse of communication appropriate to cultural differencesuse of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentationfoodlanguagereligionsocial conventionstraditional practicesvalues and beliefs. |
Interview planmay include: | interview scheduleskey questionslist of interview participantspresentation of physical evidencesequence of activities. |
Interview strategiesmay include consideration of: | avoiding cross-examinationsexcluding leading questionsexcluding multiple questionsinterview method (direct questioning, empathetic questions)interviewee status (disability, age, gender, ethnicity, race)location and timingstrategies for developing rapport. |
Contingenciesmay include: | age of interviewee (eg, minor)allegations of misconductchange in demeanour of intervieweedisclosed informationequipment failureinadequate language skillsphysical or psychological disabilitiesrefusal to answer questionssuspect request. |
Protocols and proceduresmay include: | confidentiality assurancesinforming interviewee of - their rights - the purpose of the interview - the sequence of activities - how the interview will be recordedintroductions verification of identification. |
Format requirementsmay include: | established style and structurehandwritten or typedquestion and answer record of interview (written, typed, audio, video). |
Statementsmay include: | affidavitsrecords of interviewstatutory declarationswitness record. |
Proceduresfor taking statementsmay include: | clear and concise reportingdetailing in writing all statements made by intervieweesummarising of relevant points taking contemporaneous notes. |
Duly authorised personmay be: | justice of the peacemagistratesolicitor. |